When will my access to clinicians on the Platform end?

You will be able to schedule visits for ongoing and new issues between now and December 22, 2025. After December 22, 2025, clinicians will only be available for outstanding issues arising from ongoing care.

Where do I find Care After December 22, 2025?

We suggest that you plan ahead to find other care so you will not experience a gap in your care once clinical services end on the Platform. We have provided some resources you can use to find other providers for your care below. Resources to Find Care

How do I Make Sure I don’t run out of my prescription medications?

If you are receiving ongoing medications prescribed by a K clinician, you will want to find replacement care so you don’t experience a lapse in your care. If you need additional medicine before you find your replacement care, you need to schedule an appointment before December 22, 2025 to discuss getting refills. Any prescriptions must be clinically appropriate and consistent with your health insurer’s refill policies, if applicable. No refills will be available after 12/31/2025.

Can I transfer my medical records to my new provider?

Yes, you can. To access your medical records, please go to the K Health app, click on “Profile” at the bottom right, and click on “Download medical records”. Once received, please review your medical record. You may be missing older lab reports or reports of referrals or images. If you are missing any information, send an email to [email protected] requesting the additional information and specifying a secure email address where it can be sent.

Will you retain my medical records after December 31, 2025?

Yes. We will arrange for your records to be available as needed for the period required by applicable law. Following that date, the records will be securely destroyed.

Can I still log into the app and see records of my previous visits after December 31, 2025?

After December 31, 2025, the app will no longer be available. To request a copy of your medical record after December 31, 2025, go to the medical records address here and follow the process to access your records.

Please download and retain this for your future reference. We thank you for your trust in K Health and its clinicians and wish you the best of health.

Primary Care Resources:

To locate a primary care provider in your area, please do some or all of the following:

• If you have health coverage, consult your health plan’s provider directory for other
  primary care providers in your area accepting new patients;
• Contact your local hospital for primary care providers in your area;
• Consult the federal Health Resources and Services Administration for a list of federally
  qualified health centers in your area: https://findahealthcenter.hrsa.gov/
• Search ZocDoc: https://www.zocdoc.com/

Urgent Care Resources:

To locate an urgent care center in your area, please do some or all of the following:

• If you have health coverage, consult your health plan’s provider directory for urgent care centers in your area accepting new patients;
• Contact your local hospital for urgent care centers in your area;
• Search for an urgent care center using UrgentCare.com: https://www.urgentcare.com/

Behavioral Health Treatment Resources:

Here are several resources that you can search by ZIP code to find mental health treatment near you:

• If you have health coverage, consult your health plan’s provider directory for mental
  health providers in your area accepting new patients;
• Crisis Helpline: Call 988
• Psychology Today offers a national directory of therapists, psychiatrists, therapy groups, and treatment facility options.
  Website: https://www.psychologytoday.com/us
• SAMHSA Treatment Locator provides referrals to low-cost/sliding-scale mental health care and substance use treatment.
  Website: https://findtreatment.gov/
  Phone: (800) 662-4357
• HelpWhenYouNeedlt includes over 350,000 listings for social services,
  mental health, substance use, legal, and financial assistance.
  Website: http://helpwhenyouneedit.org/
• National Institute of Mental Health:
  Website: https://www.nimh.nih.gov/health/find-help
• National Alliance on Mental Illness:
  Website: https://www.nami.org/support-education/nami-helpline/
  Phone: 1-800-950-NAMI (6264)
  Text: NAMI to 62640
  Email: [email protected]
• Search ZocDoc: https://www.zocdoc.com/

Resources Based on Location:

• For California Residents: Please note that virtual primary care services are and will continue to be available by Cedars-Sinai’s C-S Connect, powered by K Health. https://csconnect.cedars-sinai.org/app
• For Connecticut Residents: Please note that virtual primary care services are and will continue to be available by Hartford Health’s HHC 24/7, powered by K Health. https://hhc247.org/app
• For Iowa Residents: Please note that virtual primary care services are and will continue to be available by Mayo Clinic’s Primary Care on Demand, powered by K Health. https://www.primarycareondemand.mayoclinic.org
• For Minnesota Residents: Please note that virtual primary care services are and will continue to be available by Mayo Clinic’s Primary Care on Demand, powered by K Health. https://www.primarycareondemand.mayoclinic.org
• For New Jersey Residents: Please note that virtual primary care services are and will continue to be available by Hackensack Meridian Health’s HMH 24/7, powered by K Health. https://hmh247.org/app
• For Wisconsin Residents: Please note that virtual primary care services are and will continue to be available by Mayo Clinic’s Primary Care on Demand, powered by K Health. https://www.primarycareondemand.mayoclinic.org

Special Notice to Patients Residing in Delaware:

Some resources specific to patients in Delaware:

• Community Health Centers: This is the Delaware-specific listing of all Community Health Centers in the state with a brief description of services and contact information: https://dhss.delaware.gov/dph/chs/chsservicecenters/
  Also by phone at: (302) 571-4900 or (866) 843-7212
• Bayhealth: This is a listing by specialty of all facilities associated with BayHealth, a large Delaware based health system. https://www.bayhealth.org/locations
  Also by phone at: (302) 674-4700
• ChristianaCare: This is the physician search page for ChristianaCare, a Wilmington-based health care system: https://doctors.christianacare.org/
  Also by phone at: (800) 693-CARE
• Delaware First Health: This is the provider search page for DelawareFirst Health, a health plan for Medicaid enrolled Delaware residents. https://www.delawarefirsthealth.com/members/medicaid/find-a-provider.html
  Also by phone at: (877) 236-1341 (TTY: 711)
• Tidal Health: This is the provider search page for TidalHealth, a multi-specialty physician group located throughout the Delmarva region. https://www.tidalhealth.org/medical-care/primary-specialty-care/primary-specialty-care-accepting-new-patients
  Also by phone at: (410) 546-6400