App Transition FAQ

App Transition FAQ

Important Information For Current and Former Patients

K Health discontinued the K Health Platform as of December 31, 2025. We continue to offer care through our health system partners. Here is what you need to know:

Where can I find care?

You can find care through our health-system partners. Learn more about it here.

We have provided some resources you can use to find other providers for your care below:

For patients covered by Anthem Blue Cross and Blue Shield, Anthem Blue Cross and Wellpoint, click Anthem and Wellpoint Resources

For patients covered by United HealthCare / Surest, click Surest Resources

For patients covered by Medica, click Medica Resources

How can I access or transfer my medical records?

You can directly download and access your medical records by logging into this secure site using the same credentials you used to log into the app. Once downloaded, you can send to any third-party or provider of your choice.

If you need your medical records sent directly to a third-party, please complete this form and send it via email to [email protected] or fax to 646-224-9582, or by mail to:

K Health, Inc. 387 Park Avenue South New York, NY, 10016

Will you retain my medical records after December 31, 2025?

Yes. We will arrange for your records to be retained and available as needed for the period required by applicable law.

Resources to Find Care

Primary Care Resources

To locate a primary care provider in your area, please do some or all of the following:

  • If you have health coverage, consult your health plan's provider directory for other primary care providers in your area accepting new patients
  • Contact your local hospital for primary care providers in your area
  • Consult the federal Health Resources and Services Administration for a list of federally qualified health centers in your area: https://findahealthcenter.hrsa.gov/
  • Search ZocDoc: https://www.zocdoc.com/

Urgent Care Resources

To locate an urgent care center in your area, please do some or all of the following:

  • If you have health coverage, consult your health plan's provider directory for urgent care centers in your area accepting new patients
  • Contact your local hospital for urgent care centers in your area
  • Search for an urgent care center using UrgentCare.com: https://www.urgentcare.com/

Behavioral Health Treatment Resources

Here are several resources that you can search by ZIP code to find mental health treatment near you:

  • If you have health coverage, consult your health plan's provider directory for mental health providers in your area accepting new patients
  • Crisis Helpline: Call 988
  • Psychology Today offers a national directory of therapists, psychiatrists, therapy groups, and treatment facility options. Website: https://www.psychologytoday.com/us
  • SAMHSA Treatment Locator provides referrals to low-cost/sliding-scale mental health care and substance us/findtreatment.gov/ — Phone: (800) 662-4357
  • HelpWhenYouNeedIt includes over 350,000 listings for social services, mental health, substance use, legal, and financial assistance. Website: http://helpwhenyouneedit.org/
  • National Institute of Mental Health: Website: https://www.nimh.nih.gov/health/find-help
  • National Alliance on Mental Illness: Website: https://www.nami.org/support-education/nami-helpline/ — Phone: 1-800-950-NAMI (6264) — Text: NAMI to 62640 — Email: [email protected]
  • Search ZocDoc: https://www.zocdoc.com/

Resources Based on Location

  • For California Residents: Virtual primary care services are available through Cedars-Sinai's C-S Connect,/csconnect.cedars-sinai.org/app
  • For Connecticut Residents: Virtual primary care services are available through Hartford Health's HHC 24/7, powered by K Health. https://hhc247.org/app
  • For Iowa Residents: Virtual primary care services are available through Mayo Clinic's Primary Care on Demps://www.primarycareondemand.mayoclinic.org
  • For Massachusetts Residents: Virtual primary care services are available through Massachusetts General Brigham's Care Connect, powered by K Health. https://app.mgbcareconnect.org/
  • For Minnesota Residents: Virtual primary care services are available through Mayo Clinic's Primary Care o. https://www.primarycareondemand.mayoclinic.org
  • For New Hampshire Residents: Virtual primary care services are available through Massachusetts General Brigham's Care Connect, powered by K Health. https://app.mgbcareconnect.org/
  • For New Jersey Residents: Virtual primary care services are available through Hackensack Meridian Health'th. https://hmh247.org/app
  • For Wisconsin Residents: Virtual primary care services are available through Mayo Clinic's Primary Care on Demand, powered by K Health. https://www.primarycareondemand.mayoclinic.org

Special Notice to Patients Residing in Delaware

Some resources specific to patients in Delaware:

  • Community Health Centers: Delaware-specific listing of all Community Health Centers with contact information: https://dhss.delaware.gov/dph/chs/chsservicecenters/ — Phone: (302) 571-4900 or (866) 843-7212
  • Bayhealth: Listing by specialty of all facilities associated with BayHealth. https://www.bayhealth.org/lo00
  • ChristianaCare: Physician search page for ChristianaCare, a Wilmington-based health care system. https://doctors.christianacare.org/ — Phone: (800) 693-CARE
  • Delaware First Health: Provider search for Medicaid enrolled Delaware residents. https://www.delawarefirsfind-a-provider.html — Phone: (877) 236-1341 (TTY: 711)
  • Tidal Health: Provider search for TidalHealth, a multi-specialty physician group throughout the Delmarva region. https://www.tidalhealth.org/medical-care/primary-specialty-care/primary-specialty-care-accepting-new-patients — Phone: (410) 546-6400

Resources for Anthem Blue Cross and Blue Shield, Anthem Blue Cross and WellPoint Members

How to Find Care as an Anthem Blue Cross and Blue Shield, Anthem Blue Cross and Wellpoint Member

  1. Log in to your account on the Anthem Blue Cross and Blue Shield, Anthem Blue Cross and WellPoint Website:
    1. Click Log In
    2. Enter your Username & Password
    3. Click on Care and then Find Care to find other available in network options for care.

Visit the Sydney Health Mobile app: Once logged in, click on Care and then Find Care to find other for care.

For additional questions or information, please call the Member Services phone number on the back of your ID Ca

Resources for United HealthCare / Surest Members

How to Find Care as a Surest Member

  1. Use the Surest App or Website: http://Benefits.Surest.com

    • The primary way to find care is by using the Surest app or by logging in to [www.Surest.com](https://w
    • The app and website are designed for "shopping" for care by condition, symptom, or doctor.
    • You can search for a general symptom like "back pain" or a specific provider name. The results will show yders with their upfront costs (copays).

  2. Call Member Services:

    • If you cannot find what you are looking for on the app or website, or if you need to confirm a provider's Surest Member Services.
    • The number is 866-683-6440. You can also find this number on the back of your Surest member ID card.

Resources for Medica Members

  1. Use Medica's online directory to find a network provider:
    • Go to Medica.com/FindCare
    • Select your plan
    • Go to the Providers and facilities section and choose See your choices

Contact Medica's Member Services at the number on the back of your Medica ID card, or call 1-800-952-3455