Healthcare without the hassle

Medica members who are enrolled in a Medica Choice® Passport plan have access to K Health and coverage of eligible services.

If you’re in any of the 48 continental U.S. states, you can get virtual care 24 hours a day and 7 days a week on the K Health app. Not available in Alaska or Hawaii. 24/7. Services are available for adults ages 18+.

Costs will vary depending on the services you receive from a K Health provider and your plan benefits. Primary care visits are covered as a primary care office visit. Generally, urgent virtual care visits are covered under your plan’s virtual care benefits.

No. We do not participate in any federal or state funded healthcare programs, including Medicare, Medicare Advantage, and Medicaid and our services are not reimbursed by those programs.

The licensed clinicians practicing on the K Health platform are available via chat and can diagnose more than 300 conditions, prescribe medication for treatment, issue prescription refills, and more.

Clinicians can treat most things you might see an in-person primary care doctor for, including cold and flu symptoms, UTIs, allergies, headaches, rashes, sinusitis, abdominal pain, fatigue, and mental health conditions. Learn more about what we can and cannot treat.

There are some instances when we recommend you see a doctor in person, but K Health-affiliated clinicians can help assess the severity of your condition and provide guidance on what to do next. For example, ear infections and strep throat are two common conditions that require an in-person consultation for diagnosis.

We also don’t treat women with pregnancy-related symptoms or anyone with orthopedic concerns.

We don’t prescribe controlled substances or other high-risk medications that are subject to abuse. Learn more about our Medical Policies.

Yes! If the K Health provider decides you need a prescription, they’ll send it to your local pharmacy, Learn more about what we treat and our refill policy.

Yes. K Health providers can prescribe anxiety and depression medications when clinically appropriate.

K Health-affiliated clinicians can’t prescribe Xanax or any other controlled substance for anxiety treatment, but there are other prescriptions to treat anxiety that clinicians can prescribe. You can chat with a clinician to put together a treatment plan, then check in regularly to make sure it’s working for you.

Yes, K Health providers can order lab tests and imaging as needed. A clinician will be able to follow up with you afterward about your results and answer any questions you may have.

Please note: The cost of these tests are not included in the cost of your visit with a K Health provider. Also, to ensure you receive the best benefits under your plan, you will need to verify the provider is in-network prior to receiving lab or imaging services.

It’s easy! Once you create your K Health account and download the K Health app, select “Get treatment now” on the home screen and the app will ask a series of questions to determine what your symptoms mean based on millions of similar patients. Then, you can chat with a doctor to get a treatment plan and prescription if needed.

While excellent medical care can be administered remotely, depending on your symptoms, your medical team may recommend that you seek in-person care.

For example, we can’t treat orthopedic conditions remotely, and occasionally conditions like strep throat require an in-person lab test. We’ll always work with you to try and find the right doctor in your area to make things as easy as possible.

• Following your visit, K Health will submit a claim to your insurance company.
• We will wait for the claim to be processed by your insurance. This can take a few days or several weeks.
• Your insurance company will provide us with information about the amount of your cost share. Detailing amounts paid and your financial responsibility.
• If you do have a cost share, K Health billing department will charge the card on your account and send an invoice via email from “K Health Affiliated Medical Group” ([email protected]).