Uncomplicate your healthcare with K Health
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48 states served
You deserve high-quality care for your new or ongoing medical conditions. Connect with a doctor 24/7. *Not currently available in Alaska or Hawaii
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Healthcare on your time
Chat with a doctor in minutes and get prescriptions sent to your local pharmacy, if needed.
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The care you need
We treat over 300 conditions, making it easy to manage your routine Primary Care and Urgent Care needs.
We’re here to help when your doctor isn’t available
Primary Care and Chronic Condition Management*
Stay ahead of your health with preventive visits and day-to-day support.
24/7 Virtual Urgent Care
Nights, weekends, or any day of the week. Treatment from world-class clinicians right from your phone.
Prescription Refills*
K Health clinicians can send rapid prescription refills and new refills to your local pharmacy.
* Eligible services are covered under your plan as a primary care office visit.
Take control of your health
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Affordable high-quality care
With your Medica® plan, routine primary care, urgent care, and chronic condition care from a licensed clinician is always affordable.
Learn more![woman looking at phone refilling a prescription](https://khealth.com/wp-content/uploads/2024/01/thyroid-footer.png)
Make it easy to manage your whole health
Our medical team delivers comprehensive primary care—virtually, on your time. Get help managing chronic conditions, reaching your lifestyle goals, or streamlining your medication regimen.
Get started![](https://khealth.com/wp-content/uploads/2023/12/SYMPTOM_Hero-Mobile.png)
80%
Acute Sinusitis
1,295 people had this
15%
Upper Respiratory Infection
251 people had this
5%
Influenza
86 people had this
Check your symptoms the smarter way
Compare your symptoms to others with our smart Symptom Checker. If you want to chat with a clinician, your results will help them get you care fast.
Check it outWHAT WE TREAT
From UTIs to dental infections, we got you 24/7
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Asthma
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Migraines
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Anxiety & depression
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Chronic heartburn or GERD
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Sinusitis
and hundreds more chronic and urgent conditions
See a medical provider you trust
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We have 100+ licensed providers who were trained at top-tier medical institutions
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They use advanced health AI technology to provide you with personalized care
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And they’re available 24/7, just a text away
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Frequently asked questions
Who can receive care from K Health?
Medica members who are enrolled in a Medica Choice® Passport plan have access to K Health and coverage of eligible services.
If you’re in any of the 48 continental U.S. states, you can get virtual care 24 hours a day and 7 days a week on the K Health app. Not available in Alaska or Hawaii. 24/7. Services are available for adults ages 18+.
How much will K Health cost?
Costs will vary depending on the services you receive from a K Health provider and your plan benefits. Primary care visits are covered as a primary care office visit. Generally, urgent virtual care visits are covered under your plan’s virtual care benefits.
Does K Health accept Medicare or Medicaid insurance plans?
No. We do not participate in any federal or state funded healthcare programs, including Medicare, Medicare Advantage, and Medicaid and our services are not reimbursed by those programs.
What conditions do you treat?
The licensed clinicians practicing on the K Health platform are available via chat and can diagnose more than 300 conditions, prescribe medication for treatment, issue prescription refills, and more.
Clinicians can treat most things you might see an in-person primary care doctor for, including cold and flu symptoms, UTIs, allergies, headaches, rashes, sinusitis, abdominal pain, fatigue, and mental health conditions. Learn more about what we can and cannot treat.
There are some instances when we recommend you see a doctor in person, but K Health-affiliated clinicians can help assess the severity of your condition and provide guidance on what to do next. For example, ear infections and strep throat are two common conditions that require an in-person consultation for diagnosis.
We also don’t treat women with pregnancy-related symptoms or anyone with orthopedic concerns.
We don’t prescribe controlled substances or other high-risk medications that are subject to abuse. Learn more about our Medical Policies.
Can I get a prescription online through the K Health app?
Yes! If the K Health provider decides you need a prescription, they’ll send it to your local pharmacy, Learn more about what we treat and our refill policy.
Can I get anxiety and depression medication online?
Yes. K Health providers can prescribe anxiety and depression medications when clinically appropriate.
K Health-affiliated clinicians can’t prescribe Xanax or any other controlled substance for anxiety treatment, but there are other prescriptions to treat anxiety that clinicians can prescribe. You can chat with a clinician to put together a treatment plan, then check in regularly to make sure it’s working for you.
Can the K Health provider provider order lab tests or imaging?
Yes, K Health providers can order lab tests and imaging as needed. A clinician will be able to follow up with you afterward about your results and answer any questions you may have.
Please note: The cost of these tests are not included in the cost of your visit with a K Health provider. Also, to ensure you receive the best benefits under your plan, you will need to verify the provider is in-network prior to receiving lab or imaging services.
How do I use the Symptom Checker?
It’s easy! Once you create your K Health account and download the K Health app, select “Get treatment now” on the home screen and the app will ask a series of questions to determine what your symptoms mean based on millions of similar patients. Then, you can chat with a doctor to get a treatment plan and prescription if needed.
What happens if the clinician recommends that I see someone in person?
While excellent medical care can be administered remotely, depending on your symptoms, your medical team may recommend that you seek in-person care.
For example, we can’t treat orthopedic conditions remotely, and occasionally conditions like strep throat require an in-person lab test. We’ll always work with you to try and find the right doctor in your area to make things as easy as possible.
How will I be billed for K Health services?
- Following your visit, K Health will submit a claim to your insurance company.
- We will wait for the claim to be processed by your insurance. This can take a few days or several weeks.
- Your insurance company will provide us with information about the amount of your cost share. Detailing amounts paid and your financial responsibility.
- If you do have a cost share, K Health billing department will charge the card on your account and send an invoice via email from “K Health Affiliated Medical Group” ([email protected]).