Medical policies

Who we treat

K Health can treat both adults and children (ages 3-84) nationwide. We can solve a range of healthcare needs remotely: 

  • Urgent Care: K Health Urgent Care treats adults 18-84, 24/7 in all 48 US continental states
  • Primary Care: Our Primary Care program, which can help manage chronic conditions and prevent future ones, supports adults ages 18-64 in all 48 US continental states. This program is available 7 days a week 7am-10pm EST
  • Pediatrics: Our pediatrics program supports children 3-17, 24/7. It’s available in CA, CO, FL, GA, IL, MI, NJ, NV, NY, TN, TX, VT, WI, WV and WY. All conversations with a provider about a child’s health (3-17) must be administered by an adult. The adult must be the child’s legal guardian. We currently do not treat emancipated minors.

What we treat

K Health-affiliated clinicians can remotely and safely treat a wide array of patients across hundreds of conditions. Our goal is to make high-quality care as accessible and affordable for as many people as possible while practicing responsible medicine. There are some scenarios where we believe the best course of action is to refer a patient to in-person care rather than treat them remotely. Patient health and safety is always our priority.

The following are the most common scenarios where we will NOT treat patients remotely, and will instead refer out to in-person care:

  • We can’t treat patients seeking ongoing care and prescriptions for some serious chronic conditions, particularly ones that require in-person physical examination or specialty consultation for safe management. In some cases, K Health may help diagnose and prescribe refills for these conditions, when medically appropriate, but we will refer a patient to in-person care when necessary. 
    • For adults, these conditions include but are not limited to: Patients requiring controlled substances, Type I (insulin-dependent) diabetes, conditions requiring immunosuppressive therapy, patients being actively treated for cancer (including chemotherapy or radiotherapy), patients that have significant immunosuppression (including HIV), oxygen-dependent patients, patients with history of organ transplant or organ failure (including heart failure, kidney failure and liver failure), patients currently hospitalized or in hospice care, conditions requiring controlled substances, conditions requiring injectable medication for treatment, and other serious medical conditions requiring specialty care or close monitoring with an in-person provider
    • For children, these conditions include autoimmune, collagen vascular and rheumatic disease, underlying cardiac conditions, kidney disease, and neurological conditions such as seizure disorders
    • K Health can treat and manage many common chronic conditions, such as asthma, eczema, hypertension, high cholesterol, type II diabetes, hypothyroidism, gout, migraines and more 
  • We cannot treat anyone who is pregnant or who may be pregnant for chronic disease, wellness care, or acute symptoms that may be pregnancy related, including (but not limited to) headaches, chest pain, shortness of breath, abdominal pain, UTIs, and/or pelvic/vaginal complaints.
  • We cannot treat patients who have sustained animal bites or scratches (including venomous spiders, scorpions and snakes) or patients seeking treatment for an animal related injury.
  • We cannot provide developmental or ADHD assessments to parents with learning concerns about their child. We will provide guidance and some resources but not treatment or medication.
  • We cannot treat children with sexually transmitted infections (STIs).
  • We cannot treat children for mental health issues such as depression or anxiety.
  • We cannot treat adults with certain sexually transmitted infections (STIs).
    • We can both test and treat chlamydia for adults
    • We can test but not treat gonorrhea or syphilis for adults (as these treatments require an injection)
    • We cannot treat HIV
  • We cannot treat patients with more severe behavioral health conditions including, but not limited to, severe depression, suicidal ideation, bipolar disorder/mania, substance abuse, schizophrenia, obsessive-compulsive disorder (OCD), eating disorders, and/or ADD/ADHD.

What we do and do not prescribe

K Health-affiliated clinicians can prescribe most medications to treat acute and chronic needs as well as to manage some mental health conditions. There are several types of medications we will not prescribe—those that are considered high risk or those that require ongoing physical evaluation.

Medications we do not prescribe include:

  • We do not prescribe controlled substances including:
    • Weight loss medications such as phentermine
    • Stimulants for shift work disorder, such as Provigil
    • Anti-anxiety or sedative medications, such as Xanax (Alprazolam), Ambien (Zolpidem), Lunesta (Eszopiclone), and Ativan (Lorazepam)
    • Prescription pain relievers and muscle relaxers such as carisoprodol (brand names include Soma and Vanadol), Butalbital, tramadol (brand names include Ultram and Ultracet), gabapentin (brand names include Neurontin, Gralise, and Horizant), or any narcotic medication, such as codeine or hydrocodone
    • High-risk medications that require a Drug Enforcement Administration (DEA) license, or are subject to abuse such as Xanax
  • If you are unsure if a substance is controlled, please see these resources to look up individual drugs: Prescriber’s Digital Reference, U.S. Dept. of Justice DEA Diversion Control Division
  • We do not prescribe ADHD medication.
  • We do not write new prescriptions for chronic conditions in children
    • For children, these conditions include: rheumatic disease, underlying cardiac conditions, and kidney diseases
    • Notable exceptions include asthma and eczema, which we can write new prescriptions for
  • We can prescribe refills for a number of chronic conditions. See our refill policy below.
  • We do not prescribe medication that requires blood work to monitor, such as lithium, Warfarin (Coumadin, Jantoven), carbamazepine, and more).
  • We do not prescribe any injectable medication (except epinephrine auto-injector refills, and insulin refills in some cases).
  • We do not provide prescription refills for pregnant patients.

Our refill prescription policy

K Health-affiliated clinicians will prescribe refills whenever they deem it is safe and medically appropriate to do so. In order to safely refill medication, a patient needs to either (a) meet our refill criteria outlined below, or (b) have their condition actively managed through K Health’s unlimited membership.

For people with a K Health unlimited membership (which includes those in our Primary Care and Mental Health programs):

For members with chronic medications, a care team can write prescriptions for many chronic conditions, including hypertension, high cholesterol, type II diabetes, hypothyroidism, asthma, gout, migraines and more. The care team can also manage chronic prescription refills on an ongoing basis. 

For members receiving anxiety and depression medications shipped to their home, prescriptions are adjusted (as needed) and sent every 30 days based on an active reassessment with a clinician.

For those without a K Health unlimited membership:

  • Patients are eligible for a one-time only 30 or 90 day issuance of a prescription refill, if refill conditions are met
  • It’s at the K Health-affiliated clinician’s discretion to determine the length of a refill. Also, some medications do have a max dispense quantity that the clinicians will take into account. 
  • Future refills for chronic conditions need to be fulfilled via a specialist, in-person care, or Primary Care clinician that can be accessed when you sign up for a K Health membership. 
  • Refill prescriptions must meet all of the following criteria:
    • The clinician determines that the refill is medically necessary
    • Patient can demonstrate a recent prescription, usually via a photo of the pill bottle or listing from a pharmacy. This recent prescription must be less than one year old and less than 30 days out of date
    • Patient is asymptomatic
    • Patient has been taking the requested medication and same dosage for at least 60 days
    • Prescriptions refilled are limited to the medications we currently cover, which include many common conditions, such as hypertension, high cholesterol, type II diabetes, hypothyroidism, asthma, gout, migraines, and more.
    • Patient is not pregnant

View the full list of medications we can refill