Medical policies

Who we treat

  • K Health can treat both adults and children (ages 3-84)
  • All conversations with a provider about a child’s health (3-17) must be administered by an adult. The adult must be the child’s legal guardian.
  • We do not treat emancipated minors

What we treat

K Health affiliated doctors can remotely treat a wide array of patients (ages 3-84) across hundreds of conditions, safely. Our goal is to help as many patients as possible, while practicing safe and responsible medicine. There are some scenarios where we believe the best course of action is to refer a patient out to in-person care rather than treat them remotely. Patient health and safety is always our priority.

The following are the most common scenarios where we will NOT treat patients remotely, and will instead refer out to in-person care:

  • We can’t treat patients seeking ongoing care and prescriptions for some chronic conditions, particularly ones that require physical examination for safe management. In some cases, K Health may help diagnose and refill a medication for these conditions, but for ongoing care we will refer out.
    • For adults these conditions include but are not limited to: hypothyroidism, diabetes, high blood pressure, cholesterol, fibromyalgia, Grave’s disease, COPD, and CHF
    • For children these conditions include: endometriosis, rheumatic disease, underlying cardiac conditions and kidney diseases
    • Notable exceptions include asthma and eczema, which we can treat
  • We can’t treat adults or children (under 18 years old) with pregnancy-related symptoms and conditions including (but not limited to) headaches, chest pain, shortness of breath, abdominal pain, UTIs, and/or pelvic/vaginal complaints
    • We CAN help to diagnose possible pregnancy and advise on next steps
  • We can’t treat immunocompromised patients (including active chemotherapy or immunotherapy, autoimmune diseases on chronic steroids, and HIV/AIDS with unknown recent CD4) with infectious symptoms, including but not limited to fevers and rashes
  • We can’t treat patients who have sustained animal bites or scratches (including venomous spiders, scorpions and snakes) or patients seeking treatment for an animal related injury
  • We can’t provide developmental or ADHD assessments to parents with learning concerns about their child. We will provide guidance and some resources but not treatment or medication.
  • We can’t treat children with sexually transmitted infections (STIs)
  • We can’t treat adults with certain sexually transmitted infections (STIs)
    • We can both test and treat chlamydia for adults
    • We can test but not treat gonorrhea and trichomoniasis for adults
    • We can NOT test or treat HIV or syphilis for adults
    • We will only treat herpes if it’s a reactivation of a previously diagnosed outbreak
  • We can’t treat patients seeking a well-visit or sports physical
  • We can’t treat patients with more severe behavioral health conditions including severe depression, suicidal ideation, bipolar disorder/mania, substance abuse, schizophrenia, obsessive compulsive disorder (OCD), eating disorders, and/or ADD/ADHD

What we prescribe

K Health affiliated doctors can prescribe most medications to treat acute and chronic needs as well as to manage some behavioral health conditions. There are several types of medications we will not prescribe—those that are considered high risk or those that require ongoing physical evaluation.

Medications we do not prescribe include:

  • We do not prescribe controlled substances including:
    • Weight loss medications such as phentermine
    • Stimulants for shift work disorder such as Provigil
    • Sedatives and sleep aids such as Ambien, Lunesta, promethazine (brand names include Phenergan and Promethegan)
    • Prescription pain relievers and muscle relaxers such as carisoprodol (brand names include Soma and Vanadol), Butalbital, tramadol (brand names include Ultram and Ultracet), gabapentin (brand names include Neurontin, Gralise, and Horizant), and Fioricet
    • High risk medications that require a Drug Enforcement Administration (DEA) license, or are subject to abuse such as Xanax

    If you are unsure if a substance is controlled, here are a couple of resources to look up individual drugs: Prescriber’s Digital Reference, U.S. Dept. of Justice DEA Diversion Control Division

  • We do not prescribe ADHD medication
  • We do not write new prescriptions for chronic conditions
    • For adults these conditions include: hypothyroidism, diabetes, high blood pressure, cholesterol, fibromyalgia, Grave’s disease, COPD, and CHF
    • For children these conditions include: endometriosis, rheumatic disease, underlying cardiac conditions and kidney diseases
    • Notable exceptions include asthma and eczema, which we can write new prescriptions for
  • We can prescribe one-time refills for a number of chronic conditions. See our refill policy below.
  • We do not prescribe medication that requires blood work to monitor (i.e. lithium, Coumadin, carbamazepine, etc)
  • We do not prescribe any injectable medication (except insulin and epinephrine autoinjector refills)
  • We do not prescribe birth control (without prior prescription)

Our refill policy

K Health affiliated doctors will provide refills whenever they deem it is safe to do so. In order to safely refill medication, a patient needs to either (a) meet our refill criteria outlined below, or (b) have their condition actively managed through K Health (i.e. through our anxiety and depression management program).

For K Health anxiety and depression management members

  • Prescriptions are adjusted (as needed) and sent every 30 days based on an active reassessment with a doctor

For all other patients

  • Patients are eligible for a one-time only 30-90 day refill, if refill conditions are met
  • Future refills for chronic conditions need to be fulfilled via a specialist or in-person care
  • It’s at the physician’s discretion to ultimately determine the length of a refill

Refills must meet all of the following criteria:

  • Patient can demonstrate a recent prescription, usually via a photo of the pill bottle or listing from a pharmacy. This recent prescription must be less than one year old and less than 30 days out of date
  • Patient is asymptomatic
  • Patient has been taking the requested medication and same dosage for more than 60 days
  • The refill can be used once per medication per year
  • Prescriptions refilled are limited to the medications we currently cover, which include common conditions, such as hypertension, high cholesterol, type II diabetes, hypothyroidism, asthma, and more

View the full list of medications we offer refills for