TEXT WITH A DOCTOR
ANYTIME, ANYWHERE

Yes, you can chat with a doctor online at K Health. The licensed clinicians practicing on the K Health platform are available via chat to diagnose you, prescribe medication for treatment, issue prescription refills, and more.

Yes, online doctors can be a great option for non-emergency medical care. K Health-affiliated clinicians are equipped to treat and prescribe medication for most medical issues, as well as anxiety and depression. Clinicians are available 7 days a week, no appointment required.

Online doctors can prescribe most medications, if medically appropriate. The clinicians practicing on the K Health platform are able to prescribe antibiotics, allergy medications, pain relievers, antidepressants, anti-anxiety medication, and more. They cannot prescribe anything classified as a controlled substance.

Learn more about what we can and cannot treat

Online doctors can treat most conditions, including cold and flu symptoms, UTIs, allergies, headaches, rashes, sinusitis, abdominal pain, fatigue, and mental health conditions. Learn more about what we can and cannot treat.

K Health-affiliated clinicians can diagnose and treat most things you might see an in-person primary care doctor for. However, there are sometimes instances when we recommend you see a doctor in person.

For example, ear infections and strep throat are two common conditions that require an in-person consultation for diagnosis. However, K Health-affiliated clinicians can help assess severity and provide guidance on what to do next.

We also don’t treat anyone who:

• is under 18 or over 64 years old
• lives in Hawaii or Alaska
• has a medical condition that requires a specialist (on a case by case basis)
• is currently pregnant
• is currently being treated for cancer with chemotherapy or radiotherapy
• has an autoimmune disease
• is currently on immunosuppressants
• is diagnosed with AIDS
• is currently in hospice care
• has a history of organ transplant
• is dependent on oxygen
• has significant liver, kidney, or other organ failure
• is seeking medical management related to worker’s comp or injury litigation

We don’t prescribe controlled substances, and we cannot prescribe other high-risk medications that are subject to abuse. Learn more in our Medical Policies.

*24/7 Urgent Care is available in all 48 continental US states. Not available in Alaska or Hawaii. K Health memberships are not insurance and exclude ancillary services (e.g., referrals, labs, equipment, cost of medication, etc). See Terms of Service.

Learn more about what we can and cannot treat

During a pediatric visit, doctors can write notes for your children to return to, or be dismissed from, school, activities, camp, and more, if needed.

During an adult visit, K Health-affiliated clinicians can only provide a note stating the date when they saw you and that care was provided.

Yes!

K Health is HIPAA-compliant and we apply high-security standards to protect your personal information and your privacy. K Health is also compliant with the California Consumer Privacy Act (“CCPA”). We will use your data only to improve our services and to provide them to you. You can learn more in our Privacy Policy.